The collaboration between the American software and technology giant, Microsoft, and the application company, ‘Be My Eyes,’ aims to assist individuals with visual impairments, making it easier for them to access customer services, according to a report by the German news agency.
According to the Bloomberg news report, ‘Be My Eyes,’ founded in 2015, has developed an application that connects visually impaired individuals with volunteer sighted helpers who can assist them in tasks that may be challenging without aid.
The startup has also developed another artificial intelligence tool called “Be My AI Eye,” utilizing the language model of OpenAI’s GPT-4 to generate descriptions for any image captured by the user, whether it’s a product label or an item in a store.
Microsoft, which owns OpenAI, will integrate Be My AI Eye technology into the “Microsoft Disability Answer Desk,” which handles customer service communications, as stated by Be My Eyes in a recent announcement.
This collaboration will empower users of Microsoft products who are visually impaired or blind to address equipment issues and perform tasks such as installing a new version of the Windows operating system or describing presentations in PowerPoint without human assistance.
Earlier this month, at a conference for startup developers, Sam Altman praised Be My Eyes’ use of OpenAI’s GPT-4 language model, citing it as an example of how the language model can be applied to images, converting them into natural language texts.
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